Job Vacancies at Standard Chartered Bank

Standard Chartered Bank is leading the way in Asia, Africa and the Middle East. This unique global focus enables our people to make a difference in the world’s most exciting emerging markets.

Standard Chartered Bank is now recruiting for a Customer Relationship Officer.

Job Description
* Acquire, grow and deepen customer relationships in the Wealth Management customer segment


Key Roles & Responsibilities
* Segment and target customers based on the potential /sales strategy for the region
* Meet new customers in the market everyday and convince them to open Excel & Priority Banking account with the bank.
* Achieve the Targets set in terms of product mix and customer segment.
* Acquire new customers by selling the key products especially Investment Services, Current & Savings Accounts
* Work closely with the branch/Head, Priority & Excel Banking to assist in Events /promotions for new acquisition of customers across segments.
* Ensure the best in terms of quality of sales and productivity standards.
* Achieve the budgeted cross sell targets.
* Derive insights to Competitor Sales activities and effectively counter the efforts.
* Continuously provide feedback to Head, Priority & Excel Banking of the acceptance of the products in the market and suggested changes that could provide impetus to the sales efforts.
* Achieve the maximum share of wallet for each customer acquired.
* Reviewing credit applications for personal loans
* Submision of weekly and monthly sales figures and projections and other reports – SOPs & Weekly Activity reports.


RISK MANAGEMENT & COMPLIANCE
* Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
* Ensure compliance with the above policies on an ongoing basis and report any suspicious transaction immediately to the supervising officer.
* Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc and comply with the same.
* Read, understand and comply with all provisions of the Group Code of Conduct.


CUSTOMER SERVICES
* Providing personal financial planning services to customers
* Dealing with customer enquiries and complaints
* Ensuring that service standard targets are being met for loan processing, customer response time as well as customer enquiries
* Ensuring that service recovery on errors, miscommunications, complaints, etc are dealt with in the most efficient and courteous manner


CREDIT CONTROLS
* Recommendation of credit approvals for loan applications

KYC / money laundering
Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the key principles in relation to: identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.


Qualifications & Skills
* Good university degree with a minimum of Second Class, Lower Honours
* Ability to plan daily/periodic operations
* Strong customer service orientation
* Strong interpersonal and communication skills
* Salesmanship, energy and drive
* Sound knowledge of administrative procedures

To apply visit the link below, and select location as ‘Nigeria’.
click here to apply