Arik Air job recruitment for Call Center Agents in Lagos, 2014

Arik Air is West and Central Africa's largest airline operating a domestic, regional and international flight network.

Arik Air is West-Africa’s leading airline operating a domestic, regional and international flight network. We operate mainly from two hubs at Murtala Mohammed International Airport, Lagos and Nnamdi Azikiwe International Airport, Abuja. Arik Air's head office is the Arik Air Aviation Center on the grounds of Murtala Muhammed International Airport in Ikeja, Lagos State.

Arik Air is recruiting to fill the vacant position of:

Job Title: Call Center Agent
Location: Lagos
Job summary
The Call Center Agent will be part of the Call Center team in Lagos

Job description

Required skills & qualifications

• Applicant must not be more than 27 years of age
• A degree holder or its equivalent from a reputable institution
• Call center experience
• Must be able to speak English (any other international language will be an added advantage)
• Must be computer literate 

Primary Objective

• The job done by the call centre agent includes answering of both inbound and outbound calls.
• Making of outbound calls to customers regarding flight disruptions and new changes.
• A call centre agent must be proactive in responding and handling to different queries of the customers.
• Must be passionate and willing to listen, respond and follow up in service delivery.
• He or she must be fully aware of the company’s policies and procedures of products and services. 

Method of Application
Interested and qualified candidates should
Click here to apply online

Note: Anybody with medical issues as to the use of head phones should please notify the management before the date of interview

Application Deadline 7th February, 2014

Jobs at TATA Group

The TATA Group is a multinational conglomerate with operations in Nigeria. As part of our expansion strategy, we require the services of young, energetic and experienced Nigerian professionals to fill the following vacant positions in our Workshop Service Centre/Spare Parts Department.
Workshop

CUSTOMER CARE MANAGER
Required Qualification and Experience
• A minimum degree in automotive engineering from a reputable institution
• Responsible for all customer care and related functions
• Amiable disposition and good interpersonal skills
• Valid Driving License (light/heavy commercial vehicles)
• Automotive experience absolutely compulsory with minimum of 8 years in similar position

SERVICE MARKETING MANAGER
Required Qualification and Experience
• A minimum degree in automotive engineering from a reputable institution Responsible for all marketing of service activities
• Valid Driving License (light/heavy commercial vehicles)
• Automotive experience absolutely compulsory with minimum of 5 years in similar position

QUALITY ASSURANCE SUPERVISOR
Required Qualification and Experience
• A minimum diploma/degree in automotive engineering from a reputable institution
• Responsible for overall quality control and assurance
• Valid Driving License (light/heavy commercial vehicles)
• Automotive experience absolutely compulsory with minimum of 10 years in similar position

SERVICE ADVISOR
Required Qualification and Experience
• A minimum diploma/degree in automotive engineering from a reputable institution
• Responsible for customer relationship and service delivery
• Valid driving license (light/heavy commercial vehicles) Automotive experience absolutely compulsory with minimum of 5 years similar position

ASSISTANT SPARE PARTS MANAGER
Required Qualification and Experience
• A minimum diploma/degree in automotive engineering or related course from a reputable institution
• Responsible for spare parts inventory control, imports, ordering, & sales of spare parts
• Automotive experience absolutely compulsory with minimum of 5 years in similar position

SPARE PARTS SUPERVISOR
Qualifications, Skills and Experience
• Minimum of OND in Engineering or business related course from a reputable institution
• Responsible for supervision in the spare parts department
• Automotive experience absolutely compulsory with minimum of 5 years in similar position

Salary and Benefits
• Competitive Salary, Pension, Healthcare, and excellent scope for career progression.

Method of Application
Interested and qualified candidates should send by attachment, their application, curriculum vitae (in MS Word format) and brief profile in Excel format (see sample below) stating the position they are applying for as the subject of the email to: Tatahr.ng@gmail.com

• Name: Adamu Kazzem Okoro
• Sex: M
• Age: 30
• Institution Attended: Califf University
• Course Of Study: B.Sc – Business Mgt
• Prof. Membership: MIDMN
• Current Employer: New Autos Ltd
• Position In The Current Job: Workshop Supervisor
• Years of Experience: 6
• Position Applied For: Auto Electrician
• GSM: 08030303030
• E-mail: kass@yahoo.com

Closing Date: 16th November, 2010.

Jobs at Adexen: Customer Service Manager

Adexen is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector. The company is looking for a Customer Service Manager for its Lagos Office.

CUSTOMER SERVICE MANAGER

JOB DESCRIPTION

The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements

RESPONSIBILITIES

·  Communicate courteously with all customers on shipment updates

·  Investigate and solve customers problems, which may be complex  or longstanding problems that have been passed on by customer service assistants

·  Keep accurate records of discussions or correspondence with customers

·  Advise sales department on any issues in relation to customer complaints or suggestions

·  Responsible for all customs or related agencies clearance customer queries

·  Understand the organizations services & keeping up to date with changes

·  Analyze statistics or other data to determine the level of customer service the organization is providing

·  Develop feedback or complaints procedure for customer service use

·  Develop customer service procedures, policies, standards for the organization

·  Train staff to deliver a high standard of customer service

QUALIFICATIONS AND EXPERIENCE

·  Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization

·  Minimum of a University degree from a recognized institution.

·  Knowledge of port rules & regulations

·  Strong customer service ability

·  Very good in the use of Microsoft word & Excel

·  Good communication, organizational and interpersonal skills.

·  Problem solving skills.

·  Strong analytical skills with ability to develop strategies and tactics as well as implementation skills.

WHAT IS ON OFFER

Attractive package

Please send us your English resume in Word format at: ADEXEN-514259@adexen.eu

Or apply directly at:

Click here to apply online