International Health Management Services Limited, Health Maintenance Organization (HMO) and a major player in the industry located in Lagos with steady growth and expansion in other parts of the country requires to fill the under-listed position with competent, experienced and dedicated individuals as CALL CENTRE AGENTS.
Job Description:
• Answer incoming calls from Clients, Enrollees, Care Providers and Prospects with the aim of providing answers to enquiries and questions.
• Handle complaints, troubleshoot problems and provide information.
• Resolves and inputs Provider/Client/Enrollee requests into tracking system according to established guidelines.
• Ensures proper, accurate records, files data bases are set up and maintained.
• Authorize Care Providers to deliver specific care according to the established pre-authorization guidelines.
• Document all enquiries within contact management system.
• Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.
Requirements:
• Registered Nurses (RN) preferably male.
• Additional post – RN qualifications will be an advantage.
• Minimum of 2 years working experience.
• Experience in a call centre Environment will be an added advantage.
• Demonstrated verbal Communication and listening skills and ability to convey information clearly and effectively.
• Customer service orientation.
• Must be computer-literate with working knowledge of personal computers and ability to navigate through software applications.
• Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
• Ability to resolve issues of conflict in a tactful and professional manner.
• Ability to effectively handle multiple tasks in a fast Paced environment.
Method of Application:
Application in Microsoft word format only should be forwarded to: info@ihmsnigeria.com
Closing Date: 4th August 2009.
No comments:
Post a Comment
Leave a reply