UPS is recruiting to fill the position of:
Job Title: Sales Account Executive
Location: Lagos
Job Description
- The Account Executive is responsible for achieving his/her assigned sales plan by generating profitable UPS Small Package revenue growth through the development of new business and the retention of existing business within his/her territory.
- The Account Executive builds relationships with key stakeholders, and generates revenue opportunities across all product and service lines. Pre-sale duties include preparing action plans and customized presentations, and performing pre-call research and analysis.
- Post-sale duties include ensuring smooth implementation and account setup, and training customers on UPS technology solutions, billing analysis tools, and packaging techniques.
- The Account Executive also responds to internal and external customer concerns or problems, determines corrective actions, and/or assigns response personnel.
- This position analyzes customers' current supply chain needs to create appropriate solutions and promptly respond to customers' requests.
- The primary focus of this position is to conduct face-to-face customer sales calls.
- The Account Executive travels to customer sites to hold meetings and gather information.
- This individual analyzes customer billing technology and proposes technology solutions.
- Maintain and grow a book of business (e.g., ground, air, international, freight)
- Introduce new products and services and expand business opportunities within customer accounts
- Research resources and account history
- Qualify leads
- Submit pricing requests and analyze price quotes
- Develop standard operating procedures (SOPs), generate standard and customized reports and queries, access appropriate databases, and interpret and clarify data.
- Track sales performance to objectives
- Monitor account statistics and respond to internal sales leads to identify opportunities and create sales strategies
- Applies business and industry knowledge and understands how key factors impact business strategies and customer organizations in areas such as industry trends, global business perspectives, and organizational structures and functions
- Applies financial expertise by analyzing and evaluating financial data, patterns and trends to determine the financial impact of a decision on the customer and the company.
- Applies knowledge of customer business models and operating structures and offers logistic sales solutions that support the customer's strategic business objectives
- Applies knowledge of the features and business applications of services, products and customer-facing technology offerings and solutions
- Negotiates with others by identifying desired outcomes, organizational priorities, and appropriate strategies and concessions. Asks pertinent questions, considers alternatives, persuades others, and bargains for win-win solutions
- Solicits information using information gathering techniques such as asking open and closed-ended questions, probing for details, and interviewing others to obtain additional information
- This position requires a valid driving license, along with 80% travel
- Must be able to speak the following languages: English and Yoruba
- Applies supply chain and logistics knowledge of the flow of materials, information, and finances involved in manufacturing and distributing products
- Applies knowledge of core business and of freight structure and operations to resolve problems, make decisions and achieve business objectives
- Assesses and identifies business needs and conducts customer analysis to determine customer requirements and constraints, determine the impact of products/services on customers, and identify which products, services and features to promote to current/potential customers
- Builds business partnerships and develops key customer relationships to maximize account profitability. Understands the customer's business and aligns account strategies to customer goals
- Conducts competitive analysis of competitor's offerings and strategies, and maintains awareness of competitive environment
- Creates and develops strategies and plans for effectively managing accounts.
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