Contact Center Agent Job in Lagos at Integrated Corporate Services Limited

Integrated Corporate Services Limited is a leading Outsourcing Services provider incorporated in August,1994. We offer a comprehensive range of outsourcing services ranging from Human Resource solutions to fleet management. We serve both small and medium sized enterprises as well as large corporate companies.


Integrated Corporate Services Limited is recruiting to fill the position of:

Job Title: Contact Center Agent

Location: Lagos

Job Description

• Responsible for direct engagement with internal and external customers through all channels of engagement - telephone, email, live chat and social media;
• Escalate all issues as required to relevant teams and units for prompt resolution.
• We would require candidates with multilingual skills (Ability to speak Hausa, Yoruba and Igbo).
• Respond promptly to enquiries, requests and complaints accordingly.

Basic Requirements

• University graduate with a minimum of 2:2 grade
• Based in Lagos
• Proficient in English language (Oral and Written)
• Not older than 26 years.
• Must have concluded NYSC.

Required skills and competencies include but are not limited to the following:

• Good knowledge of basic Microsoft office tools/Applications.
• Ability to multi- task and work under minimal supervision.
• Good Customer Service skill
• Willingness to learn and ability to work under pressure.
• Good Interpersonal Skills
• Excellent Communication Skills (Oral & Written)
• Basic Telephone and email etiquette.
• Innovative and Problem solving ability.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Application Deadline  31st March, 2015