Job Title: Retail Manager
All Business Units - Lagos
The Role: Retail Manager (Grade 6)
The successful candidate will be required to:
- Meet sales target for the store.
- Ensure the compliance of standards for quality, customer service, health and safety and resolve all legal and security issues where necessary.
- Manage stock levels and make key decisions about stock control.
- Analyse sales figures/data, interpret trends to facilitate planning and forecast future sales volume to maximise profits.
- Manage stock levels and make key decisions about stock control.
- Ensure the compliance of standards for quality, customer service, health and safety and resolve all legal and security issues where necessary.
- Tour the sales floor regularly, speak with colleagues and respond to customers’ complaints or comments thereby resolving all urgent issues.
- Promote the organization locally by liaising with local businesses, newspapers and the community in general.
- Organize special promotions, displays and events.
- Monitor local competitors, market trends in the retail industry and create awareness of forth coming customer initiatives.
- Initiate changes to improve the business e.g. revising opening hours to ensure the store can compete effectively with the local market.
- Ensure adherence to the Retail Operations procedure manual.
- Update colleagues on business performance, new initiatives and other pertinent issues.
- Manage and motivate team to increase sales and ensure efficiency.
- Drive the effective co-ordination of staff including interview of potential hires training and development, conduct appraisals and performance reviews.
The Person:
The successful candidate will be required to possess:
- A B.Sc. degree in any Engineering discipline would be preferred.
- Excellent customer service, selling and Interpersonal skills.
- 3 -5 years sales management experience with electronics or home appliances in a fast paced environment.
- The ability for self-motivation and multi-tasking.
- Strong leadership skills and ability to act independently.
- Good retail management skills.
- A high level of enthusiasm, drive and resilience.
- Effective team management skills.
- Proficiency in the use of Microsoft Word, Excel, PowerPoint and internet explorer.
Please note that only qualified candidates will be shortlisted
Closing date: 24 October 2011
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