Jobs at Adexen II

Adexen is recruiting for one of its client –

Customer Information Center Counselors. Our Client is a large International Industrial Group that is selling Technical products & devices in Nigeria.

They are looking for a dynamic and self-motivated individual to fill the position of an Customer Information Center Counselors.

JOB DESCRIPTION:

The candidate will have to provide customer satisfaction through support in creating and achieving business targets and achieve organizational goal and performance.

RESPONSIBILITIES:

• The candidate should be able to manage customer claims and ASC claims.
• Conduct NPS (net promoter score) surveys time to time and prepare reports for management
• VOC care: collect VOC of customers/Dealers and customers and report to manager.
• Manage and forward customers claims to ASC’s and follow up until claim closes.
• The candidate should be able to maintain system reports and analyze.
• The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.
• Reply to customers’ e mail on GCSC/GSFS.

QUALIFICATION:

• Young graduates with good communication skills.
• 2 years of experience.
• Candidates should be  proficient in the use of the computer, specially MSoffice (specially.xls)
• Knowledge of Net promoter Score (NPS) survey.
• The candidate should have analytical skills to analyze and prepare reports for management.
• Excellent communication skills with internal and external customers.
• Soft spoken and a good listener.

Please send us your salary expectations & your english resume in Word format at the following address: ADEXEN-650022@talentprofiler.com

Click here to apply online.

Customer Information Center Supervisors. Our Client is a large International Industrial Group that is selling Technical products & devices in Nigeria.

They are looking for a dynamic and self-motivated individual to fill the position of an Customer Information Center Supervisor.

JOB DESCRIPTION:

The candidate will have  to manage and operate CIC (customer information centers) counsellors.

RESPONSIBILITIES:

• Conduct NPS (net promoter score) surveys time to time and prepare reports for management
• VOC care: collect VOC of customers/Dealers and customers and report to manager.
• Manage and forward customers claims to ASC’s and follow up until claim closes
• The candidate should be able to maintain system reports and analyze.
• The candidate will also have to provide training to CIC counsellors and allot jobs to counsellors and follow up until get final reports.
• Reply to customers’ e mail on GCSC/GSFS.

QUALIFICATION:

• Young graduates.
• 2-3 years of experience as a supervisor.
• The candidate should have good knowledge of MSoffice (specially.xls)
• Knowledge of Net promoter Score (NPS) survey.
• The candidate should have analytical skills to analyze and prepare reports for management.
• Excellent communication skills with internal and external customers.
• Soft spoken and a good listener.

Please send us your salary expectations & your english resume in Word format at the following address: ADEXEN-650022@talentprofiler.com

Click here to apply online.