Jobs at Netcom (Operations)

Customer Support Officer
Department: Client Services
Location: Victoria Island, Lagos Nigeria

General Function: Reporting to the Head of Client Services, this role will be responsible for resolving all clients issues within effective time.

Responsibilities will include but not be limited to:

* Receiving clients calls and listening to clients complaint.
* Creating and updating tickets, resolving them timely.
* Liaise and escalate to the appropriate units via available means of communication
* Attentive and timely response to mails on client's complaint.
* Trouble shoot with clients via all means available given the right tools.
* Maintain working relationship with other departments: Engineering, Accounts, Sales, NPU, NOC and FOP'S.
* To be able to deliver unit and departmental targets as an individual or part of the team and be tactful in the process.
* Establish/build rapport with both internal and external customers especially on the phone

Qualifications & Hiring Criteria

* A minimum of BSc or its equivalent in Computer Science or Engineering related field
* Typing speed of not less than 25 wpm
* Experience in the use of basic measuring tools (VOM, speed meters, etc) and providing technical analysis for each findings.
* Proficiency in Microsoft Office Applications:- Word, Excel, PowerPoint, Outlook
* Working knowledge in basic engineering concept, preferably VSAT and wireless background (RF)
* Excellent communication skill; written and verbal.
* Possess a high level of initiative, being able to work effectively with little or no supervision.
* Good team player, relate well with co-workers and clients respectively.
* Eye for detail, good listening and questioning skills.
* Able to deliver on set goals and targets
* Ability to cope well under pressure
Click here to apply