Dept: Business Development
Location: Victoria Island, Lagos
Responsibilities:
- Advise, consult and act as the first contact person for external customer technical issues.
- Obtain detailed and accurate information from the client.
- Liaise and escalate to the appropriate units when required.
- Create and resolve client issues using Netcom’s ticketing system.
- Deliver on unit and departmental targets.
- Troubleshoot with the client using all means available.
- Initiate and develop relationships with external clients.
- Develop and build good working relationships with inter-departmental units.
Requirements:
- Degree in Electrical/Electronics Engineering, Computer Science or related field.
- Experience with Microsoft Office applications including MSExcel, MSPowerpoint, MSOutlook and MSWord.
- Proven troubleshooting experience on VSAT and RF terrestrial links.
- Ability to work with minimal supervision.
- Good analytical skills
Dept: Business Development
Location: Victoria Island, Lagos
Responsibilities:
- Advise, consult and act as the first contact person for internal customers concerning bandwidth utilization for external clients and the network.
- Scrutinizing bandwidth utilization of clients and the network
- Determining clients with consistent high or maximum utilization of bandwidth
- Monitoring and analyzing bandwidth utilization on different platforms across the network.
- Implementing ongoing analysis/breakdown and generating reports on Network and clients utilization of bandwidth.
- Analysis of causes of observed utilization and recommendation of best solutions in each case.
- Creating trend reports
Requirements:
- Degree in Engineering, Computer Science or related field.
- Experience with Microsoft Operating Systems (XP & Vista), MS Office.
- Experience with bandwidth/network monitoring tools.
- Advanced MS Word, Excel and Power-point.
- Experienced in generating concise and explicit reports and analytical graphs.
- Ability to analyze observed trends determining cause and recommending solutions.
- Proven troubleshooting Skills.
Dept: Sales, Business Development
Location: Victoria Island, Lagos, Nigeria
Responsibilities:
- Sell VSAT products and services to new and existing clients
- Identify and properly qualify business opportunities
- Present business solutions at the executive level
- Lead negotiations and overcome objections for deal closure
- Manage complex sales cycles and multiple engagements simultaneously
- Work with engineers to discover, identify and meet customer requirements
- Prepare accurate sales forecasts and sales cycle reporting
- Provide project management to ensure the success of the potential or current clients
Requirements:
- At least 4 years professional selling experience in VSAT technology/communication sales
- Proven track record of consistently exceeding corporate objectives and quotas
- Excellent communication, presentation and negotiation skills
- Self driven, motivated and results oriented
- Proven prospecting and sales cycle management skills
- BA or BS degree required, MBA preferred
- General knowledge of IP technologies and telecommunications an asset
- BA or BS degree required, MBA preferred
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