Thursday, November 27, 2008

Vacancies in MTN

Customer Relations Management & Quality Officer
Job Description:
  • Provide professional inputs and advice to the ES Customer Relations Manager in developing CRM strategy to monitor MTN customer contacts, record customer records and qualify sales opportunities
  • Develop detailed specifications for a customer relationship management system based which will deliver cost and process effectiveness advantages to Enterprise Solutions and service improvements to strategic, corporate and SME customers
  • Develop a business case for a customer relationship management system, demonstrating a return on investment
  • Manage the implementation of a customer relationship management system, including communication and training dependencies for all Enterprise Solutions staff
  • Day-to-day responsibility for the end-to-end operation of a customer relationship management system after implementation
  • Agree a set of performance KPI targets and measures; regularly measure and report on customer relationship management performance against agreed targets
  • Responsibility for the full integration of quality management processes across Enterprise Solutions and their effective deployment on a day-to-day basis
  • Provide performance data to support management decision-making
  • Ensure full compliance with telecommunications license provisions, sector regulations and competition laws
  • Maintain effective working relationships with internal and external suppliers
Click here to apply

Pricing Analyst

Job Description:
  • Provide professional inputs and advice to the ES product development and in-life product management groups in developing a propositions and ES pricing plan
  • Management of product and service pricing in support of ES decision making in meeting targets for profitability and revenues
  • Ensuring that prices cover costs and include an agreed margin; advise on margins to reflect the value-addition of bundled products and services
  • Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded
  • Provide performance data to support management decision-making
  • Integration of quality management systems and their adoption on a day-to-day basis
  • Ensure full compliance with telecommunications license provisions, sector regulations and competition laws
  • Maintain effective working relationships with internal and external suppliers
Click here to apply

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