Job Description:
- Provide professional inputs and advice to the ES Customer Relations Manager in developing CRM strategy to monitor MTN customer contacts, record customer records and qualify sales opportunities
- Develop detailed specifications for a customer relationship management system based which will deliver cost and process effectiveness advantages to Enterprise Solutions and service improvements to strategic, corporate and SME customers
- Develop a business case for a customer relationship management system, demonstrating a return on investment
- Manage the implementation of a customer relationship management system, including communication and training dependencies for all Enterprise Solutions staff
- Day-to-day responsibility for the end-to-end operation of a customer relationship management system after implementation
- Agree a set of performance KPI targets and measures; regularly measure and report on customer relationship management performance against agreed targets
- Responsibility for the full integration of quality management processes across Enterprise Solutions and their effective deployment on a day-to-day basis
- Provide performance data to support management decision-making
- Ensure full compliance with telecommunications license provisions, sector regulations and competition laws
- Maintain effective working relationships with internal and external suppliers
Pricing Analyst
Job Description:
- Provide professional inputs and advice to the ES product development and in-life product management groups in developing a propositions and ES pricing plan
- Management of product and service pricing in support of ES decision making in meeting targets for profitability and revenues
- Ensuring that prices cover costs and include an agreed margin; advise on margins to reflect the value-addition of bundled products and services
- Use relevant metrics and measures to routinely monitor progress against targets and take appropriate managerial action to ensure targets are met or exceeded
- Provide performance data to support management decision-making
- Integration of quality management systems and their adoption on a day-to-day basis
- Ensure full compliance with telecommunications license provisions, sector regulations and competition laws
- Maintain effective working relationships with internal and external suppliers
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