Job Vacancies at Stanbic IBTC Bank

Stanbic IBTC Bank is recruiting for the following:

Consultant Customer Service:
Routine
The Consultant Customer Service’s main function is to handle customer queries, hand out cheque books, MasterCards, ATM cards, stop payments/stop orders, provisional and collect statements, all functions which need to be conducted in line with very specific laid down procedures. Excellent customer service stems from doing things right the first time - an eye for detail is, therefore, imperative.


Customer Consultant
Routine
Due to the fact that customers open new accounts and or apply for different products i.e.: current accounts, credit cards, home loans etc, it is absolutely critical that the correct information is obtained from customers to comply with the Bank’s laid down procedures and Financial Regulatory requirements. Excellent customer service stems from Consultants doing things right the first time – an eye for detail is a must.


Head Service Centre:
Routine
One of the critical aspects of the Head Service Centre is to take full responsibility for the activities of the Centre’s staff as it relate to routine requirements. He/she must ensure that laid down procedures are being adhered to by all the staff. The Head Service Centre must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.


Officer Administration Support:
Routine
The Officer Admin Support’s main function is to ensure a high standard of risk control through the appropriate actioning of required reports and adherence to laid down procedures. Excellent customer service stem from support officers doing things right the first time, therefore an eye for detail is very important.


The Team Leader Customer Service:
Routine Management:
One of the critical aspects of the Team Leader Customer Service is to take full responsibility for the activities of the frontline staff as it relate to routine requirements. Although the other front line Team Leaders oversee the physically management of the frontline on a day to day basis, the Team Leader Customer Service must ensure that laid down procedures are being adhered to by all the frontline staff. The Team Leader must also be available to conduct customer needs analysis, keep records in terms of the various Financial Industry regulations and take part in any special investigations of losses and/or staff defalcations.


The Team Leader Tellers:
Cash Management:
One of the critical aspects of the Team Leader Tellers is to take responsibility for the Bank’s cash assets, although the teller physically manages the cash on a day to day basis, the Team Leader must ensure that laid down procedures are being adhered to by all the tellers. The Team Leader must also be available to authorize transactions that fall outside the mandate of the tellers.


The Teller:
Cash Management
The Banks main function is to safeguard and grow the assets of its customers. Managing, monitoring and accounting for the different forms of money that flow through your till is key to the role of the Teller. A love of ‘precision’ and a desire to be accurate are key to succeeding in this role.

Click to apply for any of the position above