Friday, July 31, 2009

Job Vacancies at Safmarine Nigeria

Safmarine Nigeria continues to grow aggressively and has in the last 4 years doubled its business, and expanded both its office and liner service network to encompass all maritime/commercial centers. It acts as a focus for the NBT Cluster Structure.

The cluster has strong growth potential and has a dynamic team with many different business entities, ranging from stevedoring to container terminals and logistics.

Safmarine is recruiting for an Import Customer Service (Pre-call).

Key Areas of Responsibility:

1. Achieving Safmarine Nigeria’s set Customer service yearly targets

  • Customer satisfaction survey target
  • Access and Experience targets
  • Customer service PDI/KPI targets

2. Handle all Safmarine Import related Pre-call activities

  • Ensure arrival notices are sent timely
  • Ensure BL parties are correctly updated in all related systems according to customer requirements
  • Ensure increase in invoicing accuracy in relation to invoiced parties and charges
  • Ensure cargo concessions given prior to arrival are documented and properly applied

3. Handle all customer service related issues

  • Proactive customer notifications (arrival notices, cargo rolling, re-routings, short-shipments, rotation numbers etc)
  • Transshipment & Re-shipment requests
  • Documentation amendments
  • Customer invoice enquires
  • Coordination of Safmarine branding & Events
  • Customer database management
  • Special cargo requests (step-down, retention, re-handling etc)

4. Act as in-house sales back-up

  • Assist in handling customer enquires and issues for segmented and non-segmented customers

Generally:

  • Inter and Intra department coordination – (especially with Maersk Line colleagues handling back-office functions)
  • Attend to APM mail communications – ensure prompt and effective communication. Ensure clear differentiation between internal correspondence and external correspondence.
  • Handle customer’s complaints and ensure corrective actions are initiated, thus preventing that same mistakes happening again.

Training/Special Skills Required:

  • Overall shipping knowledge.
  • Communication and probing skills.
  • Problem solving skills.
  • Inter Personal skills.
  • Report writing / reporting skills
  • Ability to multi-task
  • Excellent IT skills
Click here and apply online.

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