IBM Global Technology Services is the worlds largest information technology services provider and integrates consulting, IT services, hardware, software and research to help organizations realize the full value of IT. We deliver a comprehensive service portfolio including application development, systems integration and management, business recovery, strategic outsourcing, internet and networking and business intelligence.
Position: Service Delivery Manager
Location: Lagos, Nigeria
We are looking for experienced people to manage challenging projects across a variety of industries (including Telcom, Finance and SMB) with at least 3 years of experience in managing service levels with customers, you’ll preferably be ITIL certified. You’ll lead and direct the delivery team while monitoring costs and managing the delivery to contract performance standards. You will identify potential exposures, handle critical situations and have a direct impact upon customer satisfaction.
Working with the customer to understand requirements and ensure their expectations are exceeded – you’ll find this role will exceed your own expectations too
Work with the business that makes business work
Application Method
Email: nigeria@za.ibm.com with Service Delivery Manager as the subject
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