Jobs at Virgin: Passenger Profiler & Team Lead, Passenger Profiler

Virgin is recruiting for a Passenger Profiler and Team Lead, Passenger Profiler, who will be reporting to the Head of Security. The candidate will be responsible for providing ongoing support to Customer Service Agents.

Provides ongoing quality assurance, in matters relating to passenger profiling, ensuring that correct passenger profiling procedures are maintained to mitigate risks to the airline and other passengers emanating from potential terrorists posing as passengers.

Also ensures that fines for Inadmissible passenger are kept to a minimum.

Key Accountabilities:

• Supports the Head of Security to ensure that correct passenger screening procedures are implemented and maintained at all times
• Provides ongoing quality assurance, through means of regular supervision and interaction with his team of profiling agents and Customer Service Agents (CSA’s).
• Provides ongoing risk assessments, resulting from passenger screening
• Mobilises and harmonises the “Profiling Team” in support of the HOS in the achievement of mitigating risks emanating from passengers and also by ensuring the fines from Inadmissible passengers are kept to a minimum

Knowledge, Skills and Experience:

The position requires a Security professional with a university degree with 3 years Profiling Experience, wealth of knowledge about Airport Dynamics and experience in maintaining good working relationship with Airport Authorities and High Commission Officials.

The following skills are essential:

• Must be fluent in spoken and written English with good communication skills
• The ability to resolve issues in a calm and professional manner; logical approach to solving problems
• Analytical ability

To apply for the above positions, please visit the Careers website and get more details about the role. Then send in a detailed CV to the provided email address.

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