Monday, June 7, 2010

Careers Nigeria: Revenue Assurance Manager

Careers Nigeria is acting on behalf of a Telecom client. They are searching for a Revenue Assurance Manager
Job Objective

Boost the bottom-line by implementing quantifiable controls across the Starcomms organisation which reduce revenue losses and create revenue enhancement opportunities

The RA function takes an independent outside-in-view of all revenue generating processes with a view to continuous improvements in close association with the process owners

Key Tasks / Responsibilities

* Responsible for developing and managing the integrated process for evaluating the downstream billing process from ‘call – CDR – bill – cash.’ Analysis and synthesis of solutions for revenue leakage at any stage of the process.
* Responsible for negotiating and managing billing and service delivery regulatory compliance for the company
* Independent risk assessment of all service and product launches. Initiation of improvement opportunities that lead to the launch of risk responsible products and services within project constraints
* Monitoring compliance of key revenue processing systems in terms of completeness, correctness and timeliness
* Ensuring accuracy in customer provisioning from the HLR to the IN and postpaid billing system.
* Development of standard operating procedures from customer activation through customer vetting and data verification to customer suspension and deactivation
* Continuous improvement of the interconnect process in cooperation with the interconnect coordinator and the management of interconnect malpractices
* Structural analysis of customer activities for possible fraud. Development of fraud management procedures and use of tools and techniques.
* Continuous monitoring of emerging fraud types and liaison with other operators to understand and combat fraud. Spearhead national fraud management body. Liaison with law enforcement agencies when necessary.
* End to end implementation of Revenue Assurance and Fraud Management tools and techniques. Analysis and improvement of Technical and Functional specifications for operational staff and User Documentation for end-users (Sales & Marketing and CC departments)
* Analysis and co-implementation of improvement procedures for data collection from network elements and data verification
* Creation of dashboard for management with information showing the ‘state of the company.’

Key knowledge Areas and Skills Required

* Significant experience and exposure to telecommunications products, services, rates, tariffs, regulations, service level agreements, and interconnection agreements and contracts preferably come from a Big 5 telecommunications consulting/edp audit background
* Significant experience and exposure with order provisioning, customer care, usage processing and telecommunications billing processes, systems and interfaces
* Significant experience and exposure with carrier access and reciprocal compensation billing processes, procedures and systems
* Strong understanding of data analysis, auditing and reconciliation methods and procedures
* Proven ability to take large amounts of multi-faceted data and create insightful and meaningful information to be used in business decision making
* Excellent verbal and written communication, organizational and interpersonal skills
Strong communication skills with all levels of management in a professional capacity
* Ability to work effectively under time constraints and deliver results by critical deadlines
Strong capability to pull reports, load information, and trend data
* Superior software skills, especially in MS Excel, Access, and Word. Successful history of working with software applications. 3+ years of experience working in telecom auditing environment.
* Hands-on Project management skills, any SQL or Oracle experience helpful
* Good appreciation of project management methodology, principles and best practices

Qualification/Experience Requirement
Graduate in numerical course
MBA a plus/ ACCA or equivalent
7 – 10 years revenue assurance experience
Intimate knowledge implementing RA and Fraud Management systems Verbal and written communication skills, presentation skills and the ability to influence others,
A track record of success meeting tight deadlines in a high pressure, fast-paced environment as well as the ability to follow projects through to successful completion,
Proficiency in the use of MS Excel.
Good interpersonal skills

How to Apply:

Please send your CV quoting: Revenue Assurance Manager in the email subject, as well as your current salary in a brief email to Please note that only shortlisted candidates will be contacted.

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