Wednesday, October 27, 2010

Jobs at WorleyParsons: Graduates Trainees

WorleyParsons Fresh Graduate Vacancy: Recruitment for Trainee Engineer – Project Management
Trainee Engineer – Project Management
Job Code: NG-LAG-2010-22966
Division: DeltaAfrik Engineering Ltd
Location: Lagos, NG
Job Type: Full Time
Education: Bachelors Degree or Equivalent
Position Summary:
Performs simple to routine engineering and design assignments requiring the application of basic principles and elementary theories studied in a four-year university engineering program, and available data in the engineering field
Size PSV for complex cases like multiphase: supercritical case etc.
Prepares or assists in preparing fundamental engineering computations, material quantity takeoffs, estimates, surveys, and designs.
Assists in the preparation of detailed requisitions for material purchase, services, and subcontracts.
Assists in reviewing supplier drawing submittals and in technical bid analyses working under a more senior engineer.
Assists in the preparation and issuance of specifications, data sheets, and other construction documents.
Performs CAD and provides input to CAD designers and drafters working on the same project.
Performs other responsibilities associated with this position as may be appropriate.
Other task as assigned by supervisor
Requirements
Job Specific Knowledge:

Basic engineering knowledge in Electrical, Mechanical, Civil, or Chemical
Industry Specific Experience:
0-3 years of related work experience
Bachelor degree in Engineering.
HSE Capability:
Commitment to safe working practices and ability to promote safety consciousness within the department
IT Skills:
Basic computer skills including, but not limited to, MS Windows, MS Word, and MS Excel. Basic CAD knowledge is required.
People Skills:
Requires communication skills to be able to successfully work in a team environment and communicate effectively with other disciplines

Jobs at Computer Warehouse Group: Service Desk Manager

Computer Warehouse Group is a major player in the ICT in Nigeria. They are  recruiting for Service Desk Manager (Service Delivery Manager) who will  report to Enterprise Infrastructure Manager and local CWL Management.
Service Desk Manager
Role description:
The SDM is responsible for the functional execution and delivery of the Service Desk processes throughout business hours. That includes in the integrated operations model all delivery processed defined for 1st through to 3rd level support. The SDM trains, manages and overseas the Service Desk staff (functionally) to ensure that the team members across the tiers deliver the highest level of Customer service possible.Enterprise Infrastructure Manager for overarching service delivery engagement strategy alignment. The Service Desk Manager integrated and collaborates with the Primary Support Engineer as the Service Desk functionally requires the PSE’s 3rd level support engineers support to operate successfully.The SDM is also responsible for the performance of the Service Desk functions delivery against Service and Operational Level Agreements across all functional processes.
Responsibilities
General responsibilities
  • Integrate and communicate with the Enterprise Infrastructure Manager on a daily basis for service delivery engagement strategic alignment and execution.
  • Integrate and communicate with the appropriate client stakeholders on a daily basis.
Process Management
Manage and lead by the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk,  which is 1st through to a team of Service Desk professionals; excluding the 3rd level support engineering team as they are managed by the PSE. Functional responsibility for the day to day execution and delivery processes that govern the Service Desk,  which is 1st through to 3rd level support.
-          Specific emphasis towards the following processes:
  • Event Management : Ensure that the Event Management process is followed and executed; primarily within the 1st level support team.
  • Incident Management : Ensure that the Service Desk tiers adheres to the defined Incident Management process.
Change Management : Where applicable, ensure that the Service Desk staff utilize the ChM process. Examples could be to ensure that throughout an Incident tickets process, Change Management is performed
  • Problem Management
  • Service Request Management : Ensure that the SRM process is followed and executed.
  • Act as the Incident Manager as and when required by escalations throughout the Incident Management process during business hours. Out of hours Incident Manager support should be handled through defined out of hours business support processes.
  • Drive functional ticket escalation management; ensure that tickets in process are managed towards resolution. This includes being a functional escalation point for tickets that are not managed appropriately
    within each tier
-          Develops, implements and improves delivery processes and procedures as and when required.
-          To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.
Reporting and meetings
-          Develop a performance measurements framework and facilitate feedback system to team members on issues such as customer service, communication, and technical skills, in order to enhance the quality of support delivered. This is done in alignment with and under the direction of the Enterprise Infrastructure Manager who is the Managed Services engagement lead.
-          Responsible for ongoing reporting on the performance of the Service Desk overall, which includes 1st through to 3rd level support.
-          To provide reports to an agreed schedule (or on request).
-          Conducts departmental meetings as and when required.
Develops and facilitate workshops and training courses for the Service
-          the Service Desk (and associated) resources.
-          Attend and conduct client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
Customer and Client Management
-          Serves as the primary Customer service contact for the Service Desk.
-          Acts as a liaison between the Service Desk and other departments and teams.
Integrated Operations Model deployment
-          Responsible for supporting the deployment of the Integrated Operations Model across the three support tiers; 1st through to 3rd level support.
-          Responsible to stay informed on and support the deployment of changes into the Remedy system which is the primary management system for the Service Desk.
Other duties:
-          Drive continued operational improvements for the Service Desk with an emphasis on the Patrol based monitoring environment and the Remedy ticketing system.
Participate and assist in driving the knowledge management process which will be crucial
-          continuous improvement of the Service Desk performance.
-          Performs other duties as assigned.
-          Performance analysis of resources; conduct ongoing resource performance and skills analysis to support operation of the functional Service Desk.
-          Perform interviews for new professionals and provide feedback for promoting professionals.
-          Develop and demonstrate an understanding of customer and business needs.
Resolve escalated customer
-          escalated customer and vendor issues.
-          Resolve daily issues of a complex scope that impact the team and overall business objectives.
-          Prepare staffing plans as required and in alignment with the Enterprise Infrastructure Manager.
-          Manage Service Desk resources for optimal performance.
-          Maintain a high level of employee morale within the team.
-          Obtain equipment, tools, and space needed to allow team members to adequately support the customers.
-          new product/service releases.
-          Prepare the support team for new product/service releases.
-          Assist in the professional and technical development of team leaders enabling them to set technical goals, monitor, mentor, coach and assist team members to deliver quality support.
-          Assist the Enterprise Infrastructure Manager with the preparation and administration of plans and metrics.
Note: The SDM does not have people management responsibilities for the 3rd level support resources.
Skills and capabilities
The following skills and capabilities are sought after in this role:
  • Past experience of managing a team within a Service Desk environment.
  • Thorough knowledge of Windows operating systems (Windows 2000 and 2003).
  • Good understanding of Service Management ticketing systems; preferably Remedy.
  • Good understanding of Event Management systems like BMC Patrol.
  • ITIL Managers certification is desirable
Demonstrable evidence of influencing positive change within a Service Desk environment
  • Ability to lead teams effectively both through structured coaching and delivering by example.
  • Thorough knowledge of Service Desk operations to include a good knowledge of IT best practices, industry trends and customer service.
  • Excellent written, verbal and interpersonal communication skills.
  • Excellent management and leadership skills.
Good organizational skills.
Role background and training
The candidate should possess the following accreditation (or its equivalent):
  • 5 years experience in IT field, with minimum 3 years working in a Data Center environment within the last 5 years of employment
  • Preferably experience gained in both an internal IT Operations Division within a large corporate e.g. Telco, Finance; and experience within a similar role for a Management Services, Outsourced Managed Services and/or large-scale Shared Services organization that serviced a similar profiled organization.
  • 2-3 years people management experience
ITIL certification; minimum ITIL Foundation. ITIL Managers certification preferred.
All applications should be sent to CWG_hr@cwlgroup.com on or before 8th November, 2010.

Tuesday, October 26, 2010

Jobs at The United Nations Population Fund (UNFPA): Administrative Assistant

The United Nations Population Fund (UNFPA), the leading UN organization in Reproductive Health and Population and Development, is recruiting personnel for the position of:
Job Title: ADMINISTRATIVE ASSISTANT
Type of Contract:      FIXED TERM APPOINTMENT  (FTA)
Post level:    ICS 06  (Position presently Classified at (ICS 05, but awaiting approval at ICS 06)
Duty Post:
Abuja
Duration:    One (1) Year (renewable but subject to satisfactory performance)

Duties and Responsibilities

Under the supervision of the Operations Manager, the Administrative Assistant provides functional  administrative support to the operational unit of the Country Office.  S/he provides administrative support to the Country Office in the delivery of quality services in Correspondence Management, effective Administrative system and Asset Management, Maintenance of office space and utilities, effective logistics Management to the country office and Effective Store Management.
Results-oriented Functional Statement (focusing on individual contribution, engagement, communities of interest and impact of action)
The Administrative Assistant will:
  • Supports interviews and recruitment processes.
  • Ensures effective maintenance of the office space and equipment, screens and analyze courier bills for payment.
  • Facilitate the planning and management of logistical requirements to support programme monitoring and evaluation, programme observances and enhance UNFPA visibility in the country.
  • Facilitates hotel and reservation logistics for the local and international guests, national conferences, meetings and workshops.
  • Ensures quality vehicle management and allocation of drivers for daily movements, missions and airport pickups.
  • Facilitates store maintenance, stock taking and allocation of stationery for staff and replenishing.
  • Maintain and update Data of Vendors Management Portal.
  • Maintain and update all country office Asset Management requirements both physically and in ATLAS.
Impact of Result
Support the efforts to operationalize and execute relevant political, social and economic trends and provide substantive administrative and logistical assistance to project formulation and evaluation, joint programming initiatives and national development frameworks in the provision of technical assistance for the delivery of Population and development programs, including increased access to quality of care and sustainable reproductive health services.
Qualification and Experience
Education
Academic Requirements
Successful candidate must posses a Bachelor’s degree or Higher National Diploma in Secretarial Administration, Public Administration or related field.
Experience
A professional experience of 5 to 8 years in public or private sector.

Language and other Requirement:

Fluency in oral and written English language.
Computer skills:
proficiency in current office software applications.
Core competencies
Values
Integrity/Commitment to mandate
  • Acts in accordance with UN/UNFPA values and holds himself accountable for actions taken. Demonstrates personal commitment to UNFPA’s mandate and to the organizational vision.
Knowledge sharing/Continuous learning
Takes responsibility for personal learning and career development and actively seeks opportunities to learn through formal means. Learns from others inside and outside the organization adopting best practices created by others. Actively produces and disseminates new knowledge.
Valuing diversity
Demonstrates an international outlook, appreciates differences in values and learns from cultural diversity. Takes actions appropriate to the religious and cultural context and shows respect, tact and consideration for cultural differences. Observes and inquires to understand the perspectives of others and continually examines his own biases and behaviors.
Managing Relationships:
Working in teams:
Works collaboratively with colleagues inside and outside of UNFPA to allow the achievement of common goals and shared objectives.  Actively seeks resolution of disagreements and supports the decisions of the team.
Communicating information and ideas:
Delivers oral and written information in a timely, effective and easily understood manner.  Participates in meetings and group discussions actively listening and sharing information.  Frankly expresses ideas with the intent to resolve issues, considers what others have to say and responds appropriately to criticism.

Conflict and self management:

Manages personal reactions by remaining calm, composed and patient even when under stress or during a crisis and avoids engaging in unproductive conflict.  Expresses disagreement in constructive ways that focus on the issue not the person.   Tolerates conditions of uncertainty or ambiguity and continues to work productively.
Working with people:
Empowerment/Developing people/Performance management:
Integrates himself/herself into the work unit seeking opportunities to originate action and actively contributing to achieving results with other members of the team.  Knows his/her limitations and strength, welcomes constructive criticism and feedback and gives honest and contractive feedback to colleagues and supervisors.  Seeks new challenges and assignments and exhibits a desire to learn.  Accepts responsibility for personal performance participating in individual work planning and objective setting seeking feedback and acting to continuously improve performance.
Results orientation/Commitment to excellence:
Strives to achieve high personal standard of excellence.  Takes action that goes beyond responding to the obvious needs of the situation and persists until successful outcomes are achieved.
Appropriate and transparent decision making:
Makes timely and appropriate decisions taking into consideration various and complex issues and takes responsibility for the impact of decisions.  Inquires to understand the perspectives of others and continually examines his/her own biases and behaviors.
Required Competencies
Functional competencies
Client orientation
  • Establishes effective relationships with internal and external clients, actively supports the interests of the client and researches potential solutions to client needs. Organizes and prioritizes work schedule and addresses client needs and deadlines promptly and diplomatically.
Implementing management systems
  • Maintains information/databases on system design features and develops system components. Makes recommendations relative to work-processing approaches and procedures which would lead to more efficient systems design.
  • Managing Data
  • Managing documents, correspondence and reports
  • Managing information and workflow
  • Planning, organizing and multi-tasking
  • Job knowledge
Application Deadline: 30th October, 2010

Method of Application
All applications should include  functional e-mail addresses and mobile phone numbers, letter of application and detailed curriculum vitae (CV),  attached as one file in  MS WORD format  only.    Applications should be addressed to
The UNFPA  Resident Representative,  Abuja and forwarded to  e-mail addresses:  vacancygdr.ng@unfpa.org latest by 30 October, 2010 and clearly marked “ADMIN ASST  -  ICS 05" in the subject.
Kindly note that only applications sent by email will be accepted.
Please note that UNFPA will respond only to those applicants in whom it has a further interest.

Jobs at Family Health International: Administrative Officer

Family Health International is is a public health and development organization working to improve the lives of the world’s most vulnerable people. Our 2,500 staff work in 55 countries, conducting research and implementing programs that advance public health and build local capacity to address development problems, Since 1971, Family Health International has been a global leader in family planning and reproductive health and, since 1986, in the worldwide response to HIV/AIDS. Our research and programs also address malaria, tuberculosis, and other infectious and chronic diseases. Our partners include US and other international agencies, governments, foundations, research institutions, and individual donors.
In Nigeria, FHI is currently engaged in providing public health services and in undertaking research in HIV/AIDS, TS, malaria and reproductive health in partnership with the Government of Nigeria, with funding from the United States aid programs, as well as from the Global Fund and private foundations and corporations. To strengthen our operations, we seek qualified Nigerian candidates for the following positions:
Job Title: ADMINISTRATIVE OFFICER (ANAMBRA)
Description
The Administrative Officer will be based in the zonal office. H/She, as relevant, will provide administrative and secretarial support to the zonal office and serve as point of contact for logistical and administrative needs in the office.
Key responsibilities
With the Senior Medical Services Officer:
  • Coordinate all administrative and secretarial support services for the zonal office
  • Keep proper office records/filings as appropriate.
  • Record minutes of staff meetings and circulate same amongst the staff of the zonal office.
  • Coordinate all travel details logistics for staff and consultants, including booking hotel accommodation and arranging for airport and hotel pick-Ups.
  • Supervise administrative assistants, orderlies and drivers.
  • Assist the Senior Finance and Administrative Officer in the provision of logistic support for workshops and trainings
  • Coordinate all records/storage of supplies from the country office, and
  • Perform any other duties as may be assigned by the SFAO and, or, Zonal Manager
Minimum Recruitment Standards:
  • A relevant university degree or recognized equivalent , or HND with 3 years experience in an administrative role with increasing level of responsibility
  • Experience in a large or complex organization preferred.
  • Administrative and secretarial skills required
  • Familiarity with international NGO operations is a plus
Application Deadline: 1st November, 2010

Method of Application
Forward a suitability statement and resume (CV) as a single MS Word document within 10 days of the date of publication to: itandadminjobs@ghain.org
Only applications sent electronically (ie. bye-mail) with the job title and location clearly indicated as the subject of the mail will be considered and only short listed candidates will be contacted.
Please do not send more one application. Failure to follow the underlined instructions above will lead to automatic disqualification.
Disclaimer
Family Health international (FHI) does not test/interview candidates for a fee, and all our test/interview are candidates in the country office Abuja or in our Zonal Offices

Jobs at St John’s Medical Laboratory

Secretary/ Receptionist and Sales/Marketing Officers Wanted at St John Medical Laboratory (BSc/ HND/ OND)
St John’s Medical Laboratory, a Reputable Medical Laboratory with Headquarters in Owerri needs the services of the qualified candidate to fill the under-listed positions in her Lagos Office.
Secretary/Receptionist
Location: Lagos
Requirements:
  • Must be computer literate.
  • Must have good communication skill.
  • Must have at least OND in Secretarial Studies.
Marketing and Sales Officers
Location:
Lagos
Requirements:
  • Must have good communication skill.
  • Must be computer literate.
  • Must have B.Sc or HND in Biological Sciences or Related field.
  • Must not be above 35 years of age.
Application Deadline
2nd November, 2010
Method of Application
Interested candidates must apply online with their curriculum vitae to: admin@stjohnslab.com

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