Friday, October 29, 2010

Jobs at Adexen: Customer Service Manager

Adexen is mandated by a recognized shipping agent acting as a leading player in the Nigerian Maritime Sector. The company is looking for a Customer Service Manager for its Lagos Office.
The ideal candidate will be responsible for providing excellent customer service; hence understanding and satisfying the organizations customers’ requirements

·  Communicate courteously with all customers on shipment updates
·  Investigate and solve customers problems, which may be complex  or longstanding problems that have been passed on by customer service assistants
·  Keep accurate records of discussions or correspondence with customers
·  Advise sales department on any issues in relation to customer complaints or suggestions
·  Responsible for all customs or related agencies clearance customer queries
·  Understand the organizations services & keeping up to date with changes
·  Analyze statistics or other data to determine the level of customer service the organization is providing
·  Develop feedback or complaints procedure for customer service use
·  Develop customer service procedures, policies, standards for the organization
·  Train staff to deliver a high standard of customer service
·  Minimum of 2 to 5 years experience in customer service management, in a shipping or logistics organization
·  Minimum of a University degree from a recognized institution.
·  Knowledge of port rules & regulations
·  Strong customer service ability
·  Very good in the use of Microsoft word & Excel
·  Good communication, organizational and interpersonal skills.
·  Problem solving skills.
·  Strong analytical skills with ability to develop strategies and tactics as well as implementation skills.
Attractive package
Please send us your English resume in Word format at:
Or apply directly at:

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